The Director of I.T.'s role is to provide vision and leadership for developing, implementing and maintaining NWR's information technology initiatives. The Director of I.T. directs the planning, implementation and support of enterprise I.T. systems in support of business operations in order to improve cost effectiveness, service quality, and business development. This individual is responsible for all aspects of the organization's information technology including systems, process and staff.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
•Project Management - The Director of I.T. will maintain a project management framework along with corresponding processes, procedures and systems that ensures the success of NWR I.T. projects. The Director of I.T. will provide oversight and guidance of the entire I.T. project portfolio and as necessary will function as project manager for individual I.T. projects.
•Service Management - The Director of I.T. will develop, implement and refine I.T. policies, processes and procedures. The Director of I.T. is responsible for ensuring these policies, processes and procedures are adhered to and are efficiently delivering I.T. services to all of I.T.'s stakeholders. The Director of I.T. has supervisory oversight of all NWR I.T. employees as well as the Transcription Manager.
•Vendor Management - The Director of I.T. will maintain good working relationships with I.T.'s key vendors. The Director of I.T. is responsible for ensuring NWR is getting the best value for NWR from its vendors. This includes oversight of daily operational purchases, project-based capital purchases and service agreements.
•Systems Management - The Director of I.T. will work hands on with all NWR systems, ensuring all infrastructure, clinical and operational systems are functioning optimally. This includes everything from new systems implementation to move/add/change and break/fix work. The Director of I.T. will proactively plan for changes in technology to keep up with changes in NWR's business needs as well as changes in the industry.
•Risk Management - The Director of I.T. is responsible for ensuring NWR has appropriately mitigated the risks to its I.T. environment by maintaining an Information Security Program. The information Security Program shall be best practice based and must cover all NWR's technology based regulatory obligations.
EDUCATION/CERTIFICATION - Bachelor's Degree, or better, in Management Information Systems, Information Technology, Business or related field.
REQUIRED KNOWLEDGE AND EXPERIENCE - Knowledge of information systems and technology operations and best practices. Managerial experience (at least five years combined) in an information systems capacity, preferably within a medical/physician setting. Demonstrated leadership and training skills.
SKILLS/ABILITIES - Excellent leadership and human relations abilities. Excellent skills required in areas of communication, organization, time management and conflict management. Must be detail-oriented. Ability to analyze, recommend and implement technology related projects and programs. Ability to prepare short-term and long-term goals and direct implementation. Ability to effectively manage multiple projects simultaneously. Ability to handle stress in a high volume and fast-paced environment. Require the ability to maintain the utmost in confidentiality. Ability to communicate courteously and with tact and discretion with all levels within and outside the organization. Solid analytical and technical skills. Experience with the following technologies preferred: VMware, Microsoft Windows desktops and servers, RedHat, Cisco networking (firewalls, routers and switches), Mitel phone systems, Office 365, Health Information Systems (HIS), Electronic Medical Records (EMR), Practice Management Systems, Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Voice Recognition Software (e.g. PowerScribe), DICOM and HL7.